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FAQs

Bim Xei London ships worldwide. Shipping options and delivery times are displayed at checkout based on your location.

Orders are typically processed within 1–3 business days. Delivery times vary depending on destination and shipping method selected.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Yes. Eligible items may be returned within 14 days of delivery, provided they are unworn, unused, and returned in their original condition with tags attached.

Exchanges are subject to product availability. If your requested item is unavailable, a refund or store credit may be offered in accordance with our returns policy.

For hygiene reasons, swimwear must be returned with all tags and protective hygiene seals intact. Items that do not meet these requirements may not be eligible for return.

FAQs

FAQs

We recommend referring to our Size Guide before placing your order. If you require further assistance, our customer care team will be happy to help.

Selected Bim Xei London collections and styles may be produced in limited quantities. We encourage customers to purchase their preferred pieces before they sell out.

Care instructions are provided on the garment label and product page. Following these instructions will help maintain the quality and longevity of your pieces.

CAN I CANCEL OR MODIFY MY ORDER?Orders may only be modified or cancelled before they have been processed for shipment. Please contact us as soon as possible if you require assistance.

For media enquiries, brand partnerships, influencer collaborations, or wholesale opportunities, please contact our team through the Contact page.

For all enquiries, please contact us via email or through the Contact page on our website. We aim to respond within 24–48 business hours.