Shipping Policy

BIM XEI London | Effective April 2026

We’re committed to getting your order to you safely, quickly, and without surprises. Here’s everything you need to know.

1. The Basics

• Worldwide shipping via trusted carriers: DPD, UPS, and DHL
• Processing time: up to 48 hours before dispatch (Mon–Fri, excludes weekends/holidays)
• You’ll get a confirmation email the moment you order, and a dispatch email once it ships

Delivery timelines are estimates — peak season, weather, and carrier schedules can shift things slightly.

2. Rates & Delivery Times

Free shipping worldwide on orders over £200!

3. Customs & Duties

No hidden fees, ever. All customs, duties, and tariffs are already baked into your shipping cost. Nothing extra to pay on delivery.

4. Order Journey

1. Order placed → instant confirmation email
2. Processing → within 48 hours (business days only)
3. Dispatched → tracking details sent within 24–48 hours
4. Tracking updates → may take 24–48 hours to appear on carrier systems

Note: shipping costs are non-refundable, even on returns — including any premium paid for express delivery.

5. Tracking Your Package

Every shipment comes with a tracking number so you can follow it via the carrier’s site. Some carriers also offer SMS/email updates — check your dispatch email for options.

6. If Something Goes Wrong

Damaged package? Report within 48 hours with photos — we’ll file the claim for you.

Lost package? Reach out right away. If confirmed lost, we’ll reship or refund.

Failed delivery? Carrier will attempt redelivery or return to us. Returned items are held 7 days, then restocked (refund minus original shipping).

Risk transfer: Once dispatched, the parcel is the courier’s responsibility until it’s delivered.

7. Get Your Address Right

• Double-check your address at checkout
• Address changes only accepted within 24 hours of ordering
• We don’t ship to P.O. boxes unless stated, and business addresses may need someone available to receive it
• One address per order — separate orders for multiple destinations

8. Returns Shipping

• Return shipping is on you, unless it’s our mistake (wrong/defective item)
• Never send a return without an authorization number
• Use a trackable method — you’re responsible for the return until it arrives
• Refunds processed 7–10 business days after we receive & inspect your return

9. Force Majeure

We’re not liable for delays caused by things beyond our control — natural disasters, extreme weather, strikes, war, pandemics, carrier disruptions, or government action.

10. Need Help?

Email: hello@bimxeilondon.com

Include your order number, tracking number, issue description, and photos if relevant. We respond within 24–48 business hours.